Storage Frequently Asked Questions (FAQs)

General Storage FAQs

1. What is self-storage, and how does it work?
Self-storage allows you to rent a secure unit where you can store your belongings for a short or long period. You can access your unit as needed, making it a flexible solution for personal or business needs.

2. How long is a contract?
We offer easy in-and-out terms on our storage solutions, with flexible terms depending on your requirements.

3. What can I store in a unit?
You can store almost anything, including furniture, appliances, clothing, documents, and tools. However, hazardous materials, flammable substances, and perishable goods are not permitted.

4. How do I rent a storage unit?
Simply contact us or use our online booking system. We’ll guide you through selecting the right unit size, and you can start storing as soon as your unit is ready.

5. Are your units safe from the weather?
Whilst our units are not temperature controlled, they are insulated and built for protection against the elements.

6. Do you have different sized units?
Yes, we're now excited to offer 20ftx10ft and 10ftx10ft units for rent.

Security FAQs

7. What security measures do you have in place?
Security is a top priority for us, which is why we have invested in and continue to invest in security fencing, state-of-the-art CCTV systems, electric access, and fire protection.

8. How do I access the site?
Our sites are protected by security fencing with access granted via an electric gate. The gate can only be opened with your unique key code.

9. How do I access my container?
After entering through the gate, you can access your container with your lock key.

10. What do I do if I forget my code or key?
If you have forgotten or lost your access code or keys, contact the Blue Box Storage team as soon as possible so we can assist with access and ensure the security of the site is not compromised.

11. How secure are your storage units?
Our storage units are monitored 24/7 with CCTV surveillance, and the premises are surrounded by security fencing. Customers have unique access codes for added protection.

Payment and Insurance FAQs

12. Which payment methods do you accept?
We accept credit/debit cards and bank transfers. Speak to our team if you would like to pay by an alternative method.

13. Do I need insurance?
We highly recommend that you take out insurance to protect your items in storage. Blue Box Storage will not be held responsible for any damage incurred that is outside of our control or standard Terms & Conditions.

14. How much is storage?
We offer a wide variety of storage options for self-storage, container storage and vehicle storage. Explore our storage pricing here. 

15. What happens if I end my contract early?
Our flexible terms are catered to all but to discuss your contract contact our team for details.

Caravan and Vehicle Storage FAQs

16. Can I store my caravan or motorhome at your facility?
Yes, we offer dedicated secure storage for caravans, motorhomes, and other vehicles with 24/7 CCTV and perimeter fencing.

17. How do I access my vehicle?
After entering the site using your unique key code, you can access your vehicle at any time during our operating hours.

18. What sizes of vehicles can you accommodate?
We have space for vehicles of all sizes, including small cars, motorhomes, and caravans. Contact us to confirm availability for your specific needs.

19. Are there any restrictions on vehicle storage?
Vehicles stored on-site must be operational and legally owned by you. Hazardous materials or flammable substances inside the vehicle are not permitted.

Packing and Moving FAQs

20. Can you help with packing materials?
Yes, we offer a range of packing supplies, including boxes, bubble wrap, tape, and more, to make your move easier.

21. What’s the best way to pack my items for storage?
We recommend using sturdy boxes, labelling everything clearly, and keeping heavy items at the bottom of stacks. For more tips, check out our packing guide.

22. Do you provide trolleys or equipment to move items?
Yes, we have trolleys and other equipment available on-site to help you move heavy or bulky items.

Miscellaneous FAQs

23. Can I view the unit before renting?
Yes, we encourage you to visit our facility and view the available units before making a decision.

24. Do you have on-site staff?
Yes, our friendly staff are available during office hours to assist with any questions or concerns.

25. What happens if I lose my key or forget my access code?
Contact us immediately. We will assist you with accessing your unit and ensure that site security is maintained.